The Vermont Statutes Online
The Statutes below include the actions of the 2025 session of the General Assembly.
NOTE: The Vermont Statutes Online is an unofficial copy of the Vermont Statutes Annotated that is provided as a convenience.
(Cite as: 8 V.S.A. § 5102a)
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§ 5102a. Grievance procedures
A health maintenance organization shall establish and maintain a grievance or complaint
handling procedure that has been approved by the Commissioner to provide for the resolution
of grievances and complaints initiated by members. The organization shall respond
in writing to any grievance or complaint within 15 days, advising the complainant
of the resolution of the grievance or complaint or that a resolution is in process
and that a response will be furnished in a timely manner. The health maintenance organization
shall maintain records on all grievances received under this section until the Department
has filed a report of examination on the grievances but no longer than seven years
from the date of the grievance. Members shall be provided with a copy of the grievance
procedures upon enrollment. (Added 1993, No. 30, § 6, eff. May 21, 1993.)